I’ve been Thao’s patient for about 7 years and I appreciate that she’s always helpful, on top of things like medication refills, easy to talk to and willing to work with me. I’m a mutant and get side effects even at low doses of medications and if I tell her she helps tailor a better approach. We don’t always see eye to eye because I’ve been dealing with my condition for over 25 years and my body is feeling the effects so I tend to be stricter with myself so I don’t get worse. It’s very important to me to be involved in my care and I like how Thao seems to be capable but also listens to my wants and needs. She also never rushes me even though I can be slow because of medication side effects. My appointments with her are always easy which I’m grateful for because I’m always dizzy, tired and have brain fog so I need that. I see the poor reviews about the staff here and as a long time patient I can honestly say over the years the only issue I’ve had is they don’t always pick up the phone. I understand because whenever I go in for appointments they’re very busy so the staff is doing their best. If I leave a message even though they say they’ll respond within a few days they always call me back within a day and often just a few hours. They always call back which isn’t the norm with some of my other doctors where I never get a response or wait many, many days and have to keep wasting time reaching out. I’m not doubting the experiences of others I’m just offering another perspective. The staff is friendly, professional, helpful and gets things done in a timely manner plus the practice has good energy because of the employees. I was just there and the nurse helping me (woman with long dark hair and blue eyes) was so nice, made small talk and has good social skills because there was a small issue with my account and she handled it well. I apologized for the confusion I caused and she was nice about it which contrasts with a staff member in another doctor’s office who was judgmental, unkind and rude when I had another issue. I definitely remembered that because a lot of time staff is not like the staff here. I know some people are disappointed they see a nurse practitioner (NP) instead of a doctor but often nurses are even better than the doctor. When I first came here I saw the doctor but I much prefer being Thao’s patient.

As a first-time patient visiting an endocrinologist, my experience at Southern CA Endocrine Medical Group, P.M.C. was highly positive and left a strong impression. The waiting room, though small, was welcoming and impeccably maintained, creating a comfortable atmosphere right from the start. The staff at the check-in desk was amiable and attentive, setting the tone for a positive experience. The new patient intake process was thorough, involving several forms which I believe could be made available online for added convenience. Nonetheless, it was a well-structured process that laid the groundwork for personalized care. The highlight of my visit was meeting Tara, a Physician Assistant, who stood out for her deep knowledge and dedication. She took considerable time to understand my medical history and current concerns, showcasing her patient-centric approach. Her comprehensive assessment and examination gave me confidence in her expertise. Tara also efficiently ordered labs and proactively discussed potential treatment options that would be considered once the lab results were in. She addressed all my questions patiently and made sure I left the consultation room well-informed. In conclusion, my visit to the Southern CA Endocrine Medical Group, P.M.C., was an overwhelmingly positive one. The team's knowledge, friendliness, and attentiveness to detail assured me that I am in good hands. I look forward to my follow-up visit in a few weeks, confident in the quality of care that this medical group provides.

I was diagnosed with a serious thyroid condition six months ago, which left me feeling drained and with significant weight loss. Thankfully, my family doctor referred me to Dr. Nguyen, an exceptional endocrinologist. Initially hesitant about the new office and Dr. Nguyen's youth, I was pleasantly surprised. Dr. Nguyen's passion for her work and expertise were evident from the start. She patiently explained treatment options and expected outcomes, showing genuine care for my well-being. Dr. Nguyen's proactive approach included thorough testing and diligent follow-ups, ensuring my condition was closely monitored. The office itself is clean and well-organized, contributing to a positive experience. Thanks to Dr. Nguyen's care and expertise, my condition is now under control, and I feel healthier than ever. I can't recommend Dr. Nguyen highly enough for anyone seeking an endocrinologist. Thank you, Dr. Nguyen, for your exceptional care!