I can't say anything bad about her personally (that I know of yet). However her nurse and office staff are ridiculous. I have contacted them 4 times about my child who has graves disease, nonverbal, and downsyndrome. I also messaged them on the my chart. I received one call and called them back immediately and no response. It's been 12 days and counting without results and what they want me to do about my daughters med change. Please keep in mind this is supposed to be a 2nd option doctor and it's been a horrible experience. However her personally was a great experience but there's no way to contact her personally to fix this. Otherwise I won't see her for 4 months.

I've had 3 appointments with this doctor and every appointment has been pleasant. He is very personable and social, and his nurses, lab techs and office assistant are all so nice. And even when I was very late to one appointment due to a delay with my kids + inclement driving weather, and I was so stressed out over it, they treated me no different than the 2 times I showed up early. At my last appointment, I brought my 2 young kids with me. The nurse was so sweet to my 4yr old and let her squeeze the BP arm sleeve pump, which just tickled her pink, as my 4yr old talked about wanting to be like doc McStuffins. The doctor was also nice and smiley, and started conversations with both my kids and shared pictures of his kids with them lol. When it came to hearing me, he listened to what I was saying and he offered a treatment to try that seems very promising for my issues. He explains things and told me to please Google the treatment, read about it, and call him if I have any questions. No other doctor has ever said that to me, and I respect this very much. I'm a sort of purist supporter of informed consent and in people educating themselves before making decisions. This doctor is supporting of that as well. If you're looking for a doctor who is going to help you find solutions to your health problems, and with great bedside manner, this is the one to see.

My son has diabetes type 1 and this is the worse experience we have ever had! He keeps running out of insulin and they will not refill and as a result he has ended up in the ER multiple times! Staff is terrible and has major attitudes and do not care what so ever about the patients. Staff member Andrea specifically said oh well when I told her he was in emergency. I am filing a complaint and will get legal involved. This is unacceptable behavior when you are dealing with life and death. We will no longer be using this office.

I unfortunately will be switching doctors - Dr Rodriguez is beyond wonderful - passionate and caring. The staff is absolutely a nightmare however. I found out I had a cost involved with a new prescription when I went to pick it up. I was confused as I am maximum out of pocket and everything should be no cost, unless prescription is not covered. I called Dr Rodriguez office to have them check and prescription changed to something my insurance covers - I was told by a tech AND a nurse that they don’t do that. It is patients responsibility to check with their insurance if medication is covered or not. I’m absolutely flabbergasted they don’t take the time with a new prescription to ensure it’s covered. I 100% understand they can’t keep checking on it forever , but at least new prescriptions should be checked for a patient. I called office and was confronted with attitudes except confirming that they don’t check prescriptions are covered and it’s “my problem” to check and figure out what to ask for instead. Unreal. I’ll be looking out now an office that actually assists patients with their medical needs.